Army Family Action Plan (AFAP)

Hours of Operation

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 8 a.m. - 5 p.m.
Friday 8 a.m. - 5 p.m.
Saturday Closed
Sunday Closed

Contact

Bldg. 9023
1231 Mahone Avenue
Google Map

Handicap Accessible

Tel:
+1(804)734-7979

Military DSN Tel:
(312)687-7979

Write an ICE comment

The Army Family Action Plan (AFAP) is comprised of input from the people of the Army to Army leadership. It's a process that lets soldiers and families say what's working, and what isn't – AND – what they think will fix it. AFAP alerts Commanders and Army leaders to areas of concern that need their attention. It gives them the opportunity to quickly put plans into place to work toward resolving the issues. AFAP gives Commanders a gauge to validate concerns and measure satisfaction. Results affect legislation, policies, programs and services that strengthen readiness and retention.

Army Family Action Plan (AFAP)

The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.

You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.

AFAP makes a meaningful difference. Since AFAP was created in 1983, over 698 issues have been submitted, resulting in 128 legislative changes, 186 Department of Defense or Army policy changes, and 210 improved programs or services.

Here’s a sample of AFAP results:  

  • Dedicated Special Needs Space in Child, Youth, and School Services (CYSS)
  • Distribution of Montgomery GI Bill benefits to dependents  
  • Annual Leave carryover increase from 60 to 75 days 
  • Extended educational benefits for Spouses
  • Dental and visual insurance coverage for Federal Employees
  • Medical Coverage for Activated Reserve Component Families
  • Military pay table (targeted pay raises) 
  • Military Thrift Savings Plan 
  • TRICARE for Life for eligible Retirees
  • Funding for Better Opportunities for Single Soldiers (B.O.S.S.)
  • Active Duty Enlisted Soldier Compassionate Reassignment Stabilization
  • SGLI increases
  • Minimum standards for Army Child Care
  • In-state tuition for Military Dependents

To submit an issue or suggestion, go to your local Army Community Service office or Army OneSource.

Issue Paper Guidelines

AFAP issues contain 3 sections: a title, scope and recommendations. Someone reading your issue should understand what is the problem, why it's a problem, and what will fix the problem.

Title: The issue title is a short summary of the issue. It is not a sentence. Example: "Tuition Assistance for Overseas Spouses" not "Spouses Overseas Have Limited Access to Scholarships".

Scope: The Scope is a clear and concise paragraph about the issue. The Scope identifies 1 problem, not several. It is 3 or 4 sentences in length. The first sentence states the problem; the middle sentences provide facts or additional information; and the last sentence says why the issue is so important.

Recommendation: Recommendations state what you want to happen – the end product that will resolve this issue. Recommendations always start with a strong action verb (e.g., Strong verbs: provide, conduct, develop, build, fund; Weak verbs: consider, seek, ensure).

Each recommendation must relate to the problem that is identified in the Scope. If recommendations address a different topic, then submit another issue paper. Issues are limited to 3 or fewer recommendations. Example: "Develop a tuition assistance program for overseas spouses" not "Spouses should get financial aid in areas where they have limited scholarships or employment."

AFAP Focus Groups

During the AFAP focus groups, the following information will be submitted for a review:

  • Issue title - Tell us what the problem/issue/concern is – a few words to describe it
  • Scope – Tell us about the issue; why it's a problem; who it affects
  • Recommendations – Tell us what we should do to fix it
  • Submitter's name and phone number* – (optional)

* This information gives us a way to contact you for more information or, to let you know what happened to the issue.

Issue Criteria
  • Issue contributes positively to the Army goal of readiness and retention of quality soldiers.
  • Issue has community-wide impact requiring action that addresses the total Army family.
  • Issue is judged reasonable with consideration of fiscal and manpower requirements against current available resources.
  • Issue recommendation has measurable objectives with an identified end product.
Frequently Asked Questions

Q1.  Who can submit an AFAP issues?

Any Army/Military Stakeholder, to include:

  • Family Members (Spouses, Survivors, Dependents)
  • DoD/ DA Civilians
  • Service Members ( Active Duty,  Reserve, National Guard)

Q2.  Where can I submit an AFAP issue?

  • In person at Army Community Service
  • Online at Army OneSource.  Site may require registration and/or CAC use.
  • Via e-mail

Q3. What can be an AFAP issue?

Anything. Absolutely anything can be submitted as an AFAP issue. Nothing is too big or too small.

Q4. What happens to my issue once I submit it?

All issues collected during the fiscal year are brought forth to the Fort Lee Garrison Commander for review.  Issues are then assigned to an AFAP working group so that issues can be prioritized and recommended for elevation to Headquarters, Department of the Army.  Once prioritization of local issues occurs,  issues are then forwarded to the local AFAP Commander's Steering Committee to be resolved.  Elevated issues are forwarded to the HQDA General Officers Steering Committee to be resolved.  A status update or "Outbrief" of the year's issues will be conducted in the 3rd quarter of each fiscal year.

Q5. How long does it take to for an issue to be resolved?

It depends on the issue.  Some issues, such as customer service concerns,  can be resolved quickly.  Others,  may take longer due to the need to gather further information and/or cost estimates.

Q6. How can I track an issue I submitted?

Issues can be tracked utilizing the AFAP Issue Management System online at Army OneSource or by contacting the Fort Lee local AFAP program manager.

Q7. How can I get involved with the AFAP program at Fort Lee?

  • Volunteer to participate in an AFAP Focus Group.  This is where issues are generated.
  • Volunteer to participate as an AFAP working group member.  Working group members take a look at submitted issues and decide how issues should be prioritized.
  • Register as an AFAP working group observer.  These volunteers come to see and hear what issues have been submitted for the year.
  • Volunteer with your local AFAP program as an AFTB / AFAP team member,  AFAP Commander's Steering Committee Member,  and/or Facilitator.  Several volunteer positions are available through your local ACS Army Family Action Plan program.  Stop by ACS to see how you can get involved.
     
AFAP DoD Civilian Focus Group/Lunch & Bowl Registration Form
Form requests links have (temporarily) been disabled at this time. Patrons should utilize phone numbers provided or stop by the facility for additional information.